How Hiring Turned Into a Trust Problem (And Why AI Might Actually Fix It)
Work Tech Weekly
Why do hiring processes collapse under volume? Why has “perfect fit” made trust disappear from recruiting? Can AI be both a problem and a solution? Where the hell is Left Miami?
In this episode of the Work Tech Weekly podcast, Steve Smith talks with Claire McTaggart — founder and CEO of SquarePeg — about how modern hiring systems trained candidates to game the process, and why recruiters are now drowning in low-signal applicants.
Drawing on real-world fraud investigations and hands-on work with talent teams, Claire explains how keyword-driven screening flattened resumes into sameness, why asking HR to police fraud is unsustainable and how incentives created today’s mess.
They also discuss where AI has amplified the problem, where it can actually help, and what changes would be required for screening tools to reward authenticity, context and real capability again.
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